C4’s Support Portal is a dedicated system with individual accounts for each C4 client. It has many advantages over submitting one-off requests.
The C4 Support Portal is included in all support packages at no cost. It is highly recommended. Advantages of the C4 Support Portal include:
- Access to a secure, easy web-based ticket submission
- Robust self-service options that let you create, update, and monitor the status of tickets in real-time
- Real-time communication with C4 support personnel involved in cases
- Access to history of submitted tickets to help refine your IT processes