C4 provides support packages for all continuous services, including the Portra SaaS solution, Data Integrity Services, and LIS Integrity Services.
There are two ways to request support: You can join the C4 Support Portal, or submit a one-time request on the Request Support page.
Support Portal
Joining the C4 Support Portal gives you a deeper level of control over your support issues. It is recommended for high-activity clients.
Request Support
To address more occasional issues, clients can submit a form-based support request which will be assigned to a C4 team member.